Frequently Asked Questions
Quick answers to questions our users ask most often.
General Questions
What is this analytics platform?
We’re a privacy-focused analytics platform that gives you insights into your website visitors without storing IP addresses or using tracking cookies. We’re built for creators, small businesses, and companies that respect user privacy.
Is it free to use?
Yes! We offer a free plan with basic analytics features. We also have paid plans with advanced features and higher limits. The Pro plan is free for 6 months for all users and projects.
Who uses this platform?
- Content creators and bloggers
- Small to medium businesses
- Privacy-conscious companies
- News outlets and publishers
- E-commerce stores (small to medium)
Is my data safe?
Yes. Here’s what we actually do to protect your data:
- All data is transmitted over TLS 1.3 encryption
- No PII collected — no IP addresses, no cookies, no personal identifiers
- Raw event data only — page path, referrer, device type, timestamps
- Privacy-first by design — nothing to leak because we don’t collect it
- Regular dependency updates and access log reviews
Data & Privacy
What data do you collect?
We collect:
- Page URL and title
- Referrer source
- Device type (desktop/mobile/tablet)
- Browser type
- Country (based on domain IP, not user IP)
- Session duration
- Custom events (optional)
We DON’T collect:
- IP addresses
- Personally identifiable information
- Cookies for tracking
- Email addresses
- Phone numbers
- PII data
Do you use cookies?
We use functional cookies only for the Developer Dashboard:
- Session identification (necessary for dashboard)
- Login persistence (optional)
- No tracking or advertising cookies
- No third-party cookies
Users visiting your website are never tracked with cookies.
How long is data kept?
- Free Plan & Pro Plan: 6 months
- This policy is subject to change based on regulatory requirements. We work this policy with legal experts.
After retention period, data is automatically deleted. You can manually delete any data anytime.
Can I delete data?
Yes! You have complete control:
- Delete specific date ranges
- Delete specific pages
- Delete specific visitors
- Export all data before deletion
- Schedule automatic deletion
Deletion happens within 24 hours. Once deleted, data cannot be recovered.
Is this GDPR compliant?
Yes, fully. We’re GDPR compliant by design:
- No IP storage (no personal data)
- Easy data export
- Simple data deletion
- No third-party sharing
- No profiling or tracking
No consent required for privacy-respecting analytics.
What about CCPA compliance?
Yes. We comply with CCPA for California residents:
- Honor “Do Not Sell” requests
- Provide data export within 45 days
- Transparent about data usage
- No third-party data sales
- Easy data deletion
Can visitors opt-out?
Visitors visiting your website are:
- Automatically opted-in (no consent needed)
- Can’t be tracked (we don’t use tracking cookies)
- Have full privacy (no IP storage)
They’re already opted-out by default since we don’t track them.
Technical Questions
How do I install the tracking code?
Super simple - 3 steps:
- Copy your tracking script from dashboard
- Paste in your website’s
<head>section - Save and test
Installation takes 2 minutes. Read installation guide →
What’s the script size?
Our tracking script is only 7.8KB (gzipped). It loads asynchronously and won’t slow your website.
Does it slow down my website?
No. The script:
- Loads asynchronously (doesn’t block page rendering)
- Uses less than 1ms CPU per page view
- Is cached by CDN for fast delivery
- Has no impact on Lighthouse score
Does it work with single-page applications?
Yes! We support:
- React, Vue, Angular, Vanilla JS
- Next.js, Nuxt, Remix
- Gatsby, Hugo, Jekyll
- Any custom frameworks
Just initialize once at app startup.
Can I track custom events?
Yes! Track anything you want:
import { trackCustomEvent } from "ucoder-insight";
// Track button clicks
trackCustomEvent({
event_name: "button_clicked",
action_category: "interaction",
object_id: "login_submit_btn",
status: "success",
additionalData: {
data1: "value1",
data2: "value2",
},
});
// Track form submissions
trackCustomEvent({
event_name: "form_submitted",
action_category: "form_submission",
object_id: "newsletter_form",
status: "success",
});What if my website uses HTTPS?
Perfect! We require HTTPS for security. HTTP websites cannot use our analytics.
How accurate is the data?
Our data is highly accurate. Slight discrepancies may occur due to:
- Ad blockers on visitor devices
- Slow network connections
- Visitor browser settings
- Time zone differences
Dashboard & Reporting
What metrics do you show?
We track:
- Total page views
- Unique visitors
- Bounce rate
- Average session duration
- Top pages
- Traffic sources
- Device breakdown
- Browser information
- Geographic data
- Custom events
Do you have an API?
- No public API at this time
- API access may be available in a future update
- API documentation will be provided when available
See changelog → for updates.
How often is data updated?
- Real-time: Dashboard updates every 60 seconds
- Reports: Updated hourly
- Historical: Final calculations within 24 hours
Can I change my plan anytime?
Yes!
- Upgrade anytime (prorated charge)
- Downgrade anytime (keep paid period)
- Pause subscription
- Cancel with no penalty
What happens when I exceed my limit?
Options:
- Auto-upgrade: Automatically upgrade to next tier
- Manual upgrade: Upgrade anytime in settings
- Downgrade: Reduce your plan size
What about invoices?
Invoices are:
- Automatically sent via email
- Available in dashboard anytime
- Include your company info
- Can be customized (Enterprise)
Integration & Features
Do you have mobile app?
Currently available as:
- Responsive web app
- Works on all devices
Support & Troubleshooting
How do I contact support?
Multiple ways to reach us:
- Email: [email protected]
What’s your response time?
- Email: Within 24 hours
- Critical issues: Within 2 hours
Do you have documentation?
Complete documentation:
- Growing documentation
- Code samples
- Step-by-step guides
Why is my data missing?
Check:
- Tracking code properly installed
- Date range includes data period
- Not filtered too restrictively
- 24 hours passed since installation
- No ad blockers blocking script
Is there a free trial?
Yes! 6 month free trial includes:
- Full access to all features
- Unlimited page views during trial
- No credit card required
- Auto-downgrade to free plan after
Company & Privacy
Who owns this company?
Ucoder Insight is built and maintained by a single independent developer — no VC funding, no ad-tech backing. Just one person who cares about privacy-first analytics and wants developers to have an honest alternative to invasive tracking tools.
Will you sell my data?
Never. We:
- Don’t sell any data
- Don’t sell visitor data
- Don’t share with advertisers
- Don’t share with brokers
- Don’t create user profiles
What’s your privacy policy?
Full policy available at Privacy Policy →
Summary:
- No IP storage
- No tracking cookies
- 6-month auto-delete
- GDPR compliant
- CCPA compliant
Where are servers located?
Our infrastructure is located in:
- Primary: India (Mumbai)
- CDN: Global distribution via Cloudflare
Since we collect no personal data or PII, your users’ privacy is protected by design — not just by policy.
Is the code open source?
Yes! Our tracking script is open source on GitHub: Ucoder insight
- MIT License
- Contributions welcome
- Any open-source components will be listed in our documentation
Still Have Questions?
Quick links:
- Read Privacy Policy →
- Read Security Details →
- Read Troubleshooting Guide →
- View Compliance Info →
- Contact Support →
Email us: [email protected]
We’re here to help!
Have a suggestion? Send feedback →