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Troubleshooting & FAQFrequently Asked Questions

Frequently Asked Questions

Quick answers to questions our users ask most often.

General Questions

What is this analytics platform?

We’re a privacy-focused analytics platform that gives you insights into your website visitors without storing IP addresses or using tracking cookies. We’re built for creators, small businesses, and companies that respect user privacy.

Is it free to use?

Yes! We offer a free plan with basic analytics up to 10,000 monthly page views. We also have Pro and Enterprise plans with more features and data retention.

What’s the difference between your platform and Google Analytics?

FeatureOur PlatformGoogle Analytics
IP StoredNoYes
Tracking CookiesNoYes
Data SellingNoYes
GDPR DefaultYesNo
Data Retention6 months maxConfigurable
Setup Time2 minutes15+ minutes

Who uses this platform?

  • Content creators and bloggers
  • Small to medium businesses
  • Privacy-conscious companies
  • European businesses (GDPR compliance)
  • Agencies managing multiple sites

Is my data safe?

Absolutely. We implement:

  • Military-grade encryption (TLS 1.3)
  • ISO 27001 certified infrastructure
  • SOC 2 Type II compliance
  • Zero-knowledge data handling
  • Regular security audits

Data & Privacy

What data do you collect?

We collect:

  • Page URL and title
  • Referrer source
  • Device type (desktop/mobile/tablet)
  • Browser type
  • Country (based on domain IP, not user IP)
  • Session duration
  • Custom events (optional)

We DON’T collect:

  • IP addresses
  • Personally identifiable information
  • Cookies for tracking
  • Email addresses
  • Phone numbers

Do you use cookies?

We use functional cookies only:

  • Session identification (necessary for dashboard)
  • Login persistence (optional)
  • No tracking or advertising cookies
  • No third-party cookies

Users visiting your website are never tracked with cookies.

How long is data kept?

  • Free plan: 30 days
  • Pro plan: 90 days
  • Enterprise: Custom retention (up to 2 years)

After retention period, data is automatically deleted. You can manually delete any data anytime.

Can I delete data?

Yes! You have complete control:

  1. Delete specific date ranges
  2. Delete specific pages
  3. Delete specific visitors
  4. Export all data before deletion
  5. Schedule automatic deletion

Deletion happens within 24 hours.

Is this GDPR compliant?

Yes, fully. We’re GDPR compliant by design:

  • No IP storage (no personal data)
  • Easy data export
  • Simple data deletion
  • No third-party sharing
  • No profiling or tracking

No consent required for privacy-respecting analytics.

What about CCPA compliance?

Yes. We comply with CCPA for California residents:

  • Honor “Do Not Sell” requests
  • Provide data export within 45 days
  • Transparent about data usage
  • No third-party data sales
  • Easy data deletion

Can visitors opt-out?

Visitors visiting your website are:

  • Automatically opted-in (no consent needed)
  • Can’t be tracked (we don’t use tracking cookies)
  • Have full privacy (no IP storage)

They’re already opted-out by default since we don’t track them.

Technical Questions

How do I install the tracking code?

Super simple - 3 steps:

  1. Copy your tracking script from dashboard
  2. Paste in your website’s <head> section
  3. Save and test

Installation takes 2 minutes.

What’s the script size?

Our tracking script is only 8KB (gzipped). It loads asynchronously and won’t slow your website.

Does it slow down my website?

No. The script:

  • Loads asynchronously (doesn’t block page rendering)
  • Uses less than 1ms CPU per page view
  • Is cached by CDN for fast delivery
  • Has no impact on Lighthouse score

Does it work with single-page applications?

Yes! We support:

  • React, Vue, Angular, Svelte
  • Next.js, Nuxt, Remix
  • Gatsby, Hugo, Jekyll
  • Any custom frameworks

Just initialize once at app startup.

Can I track custom events?

Yes! Track anything you want:

// Track button clicks
analytics.track('Button Clicked', {
  button_name: 'Subscribe',
  location: 'header'
});
 
// Track form submissions
analytics.track('Form Submitted', {
  form_type: 'newsletter'
});

What if my website uses HTTPS?

Perfect! We require HTTPS for security. HTTP websites cannot use our analytics.

Can I use it with WordPress?

Yes! We provide:

  • WordPress plugin (easy installation)
  • Manual installation option
  • Multisite support
  • WooCommerce integration

How accurate is the data?

Our data is 99.7% accurate. Slight discrepancies may occur due to:

  • Ad blockers on visitor devices
  • Slow network connections
  • Visitor browser settings
  • Time zone differences

Dashboard & Reporting

What metrics do you show?

We track:

  • Total page views
  • Unique visitors
  • Bounce rate
  • Average session duration
  • Top pages
  • Traffic sources
  • Device breakdown
  • Browser information
  • Geographic data
  • Custom events

Can I export reports?

Yes! Export as:

  • CSV (spreadsheet)
  • JSON (for developers)
  • PDF (for sharing)

Export 100% of your data anytime.

Do you have an API?

Yes! Full REST API for:

  • Fetching analytics data
  • Creating custom reports
  • Integrating with other tools
  • Building custom dashboards

API documentation available in dashboard.

Can I share reports with others?

Yes! Multiple options:

  1. Invite team members - Full dashboard access
  2. Share reports - Read-only links
  3. Export data - Share CSV/PDF files
  4. Public dashboards - Share real-time metrics

How often is data updated?

  • Real-time: Dashboard updates every 10 seconds
  • Reports: Updated hourly
  • Historical: Final calculations within 24 hours

Can I set goals or funnels?

Yes! Track:

  • Conversion goals (page reaches, events)
  • Funnel analysis (multi-step tracking)
  • Custom funnels with events
  • Goal tracking over time

Billing & Plans

How does billing work?

  • Monthly: Charged on your renewal date
  • Annually: 20% discount
  • No setup fees
  • Cancel anytime

Can I change my plan anytime?

Yes!

  • Upgrade anytime (prorated charge)
  • Downgrade anytime (keep paid period)
  • Pause subscription
  • Cancel with no penalty

What happens when I exceed my limit?

Options:

  1. Auto-upgrade: Automatically upgrade to next tier
  2. Manual upgrade: Upgrade anytime in settings
  3. Downgrade: Reduce your plan size
  4. Contact us: Custom limits available

What payment methods do you accept?

  • Credit cards (Visa, Mastercard, Amex)
  • Debit cards
  • Bank transfers (annual plans)
  • PayPal

Do you offer refunds?

Yes! Refund policy:

  • 30-day money-back guarantee
  • Pro-rated refunds for unused time
  • No questions asked

What about invoices?

Invoices are:

  • Automatically sent via email
  • Available in dashboard anytime
  • Include your company info
  • Can be customized (Enterprise)

Integration & Features

Can I connect this to other tools?

Yes! We integrate with:

  • Slack - Daily summary notifications
  • Zapier - Connect 1000+ apps
  • Make - Workflow automation
  • N8N - Custom workflows
  • Webhooks - Custom integrations

Do you have an affiliate program?

Yes! Earn 30% commission on:

  • Monthly subscription fees
  • Referral renewals
  • No limit on earnings
  • Instant payouts

Join affiliate program

Can I white-label the dashboard?

Yes, available on Enterprise plans:

  • Custom branding
  • Custom domain
  • Custom logo
  • Branded reports

Do you have mobile app?

Currently available as:

  • Responsive web app
  • Works on all devices
  • Native apps coming soon

Can I schedule reports?

Yes! Create scheduled reports:

  • Daily, weekly, or monthly
  • Receive via email
  • Customize metrics included
  • Send to multiple recipients

Support & Troubleshooting

How do I contact support?

Multiple ways to reach us:

  • Live chat: 9 AM - 6 PM EST (dashboard)
  • Email: support@analytics.com
  • Twitter: @AnalyticsTeam
  • Community forum: Forum link

What’s your response time?

  • Live chat: Immediate
  • Email: Within 2 hours
  • Critical issues: Within 30 minutes

Do you have documentation?

Complete documentation:

  • Knowledge base (50+ articles)
  • Video tutorials
  • Code samples
  • API documentation
  • Community forum

Why is my data missing?

Check:

  1. Tracking code properly installed
  2. Date range includes data period
  3. Not filtered too restrictively
  4. 24 hours passed since installation
  5. No ad blockers blocking script

Read troubleshooting guide →

Is there a free trial?

Yes! 14-day free trial includes:

  • Full access to all features
  • Unlimited page views during trial
  • No credit card required
  • Auto-downgrade to free plan after

Company & Privacy

Who owns this company?

We’re an independent, privacy-focused company founded in 2023. We’re backed by privacy advocates and funded by users like you.

Will you sell my data?

Never. We:

  • Don’t sell any data
  • Don’t sell visitor data
  • Don’t share with advertisers
  • Don’t share with brokers
  • Don’t create user profiles

Can you be acquired by a big tech company?

Our company is structured to ensure privacy first, always. Any acquisition would require maintaining our privacy commitments.

What’s your privacy policy?

Full policy available at Privacy Policy →

Summary:

  • No IP storage
  • No tracking cookies
  • 6-month auto-delete
  • GDPR compliant
  • CCPA compliant

Where are servers located?

Our infrastructure is located in:

  • Primary: United States
  • Backup: Europe (Germany)
  • CDN: Global distribution

All compliant with GDPR requirements.

Is the code open source?

Currently closed source for:

  • Security reasons
  • Preventing abuse
  • Protecting IP

We’re considering open-sourcing components in future.

Still Have Questions?

Email us: support@analytics.com

We’re here to help!

Last updated: February 2026 Have a suggestion? Send feedback →

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